Shipping policy

Last updated: October 2026

Nuvya Labs is operated by MB Lapurify and ships orders placed on nuvyalabs.com to the countries available at checkout.

1. Where we ship

We currently ship to the European Union, the United Kingdom, Switzerland, Norway, Serbia, the United States, Canada, Australia and New Zealand. Your country must be selectable at checkout.

2. Shipping cost

  • Standard tracked shipping: free.
  • Expedited shipping: shown at checkout where available.

The final shipping cost is always shown at checkout before you pay. We never add shipping charges after an order is placed.

3. Processing time

Orders are prepared for dispatch within 1–3 business days. The expected dispatch date is shown on the product page. Orders placed on weekends or public holidays are processed on the next business day.

4. Delivery times after dispatch

  • European Union: usually 4–8 business days
  • United Kingdom, Switzerland, Norway, Serbia: usually 5–9 business days
  • United States and Canada: usually 6–10 business days
  • Australia and New Zealand: usually 8–14 business days

These are estimates, not guarantees. Carriers, customs, holidays and weather can cause delays.

5. Tracking

When your order ships, you receive an email with a tracking link. Tracking can take 1–2 business days to show the first update. If you haven't received tracking within 3 business days of your order confirmation, email hello@nuvyalabs.com.

6. Customs, duties and taxes

Orders to EU countries include VAT and have no customs charges. For destinations outside the EU, import duties or taxes may be charged by the destination country on delivery, unless they were collected at checkout. We always declare the real order value.

7. Late, lost or damaged parcels

If tracking hasn't moved for 7 business days, or your order hasn't arrived 10 business days after the estimated window, email hello@nuvyalabs.com with your order number. We will investigate with the carrier. If a parcel is confirmed lost or arrives damaged, we send a replacement or a full refund. The risk stays with us until the parcel is delivered to you.

8. Address errors

Please check your address at checkout. If you spot a mistake, email us straight away; we can change it until the order is dispatched. If a parcel is returned to us because of an incorrect address, we can resend it at the actual reshipping cost.

9. Marked as delivered but not received

Check around your door, with neighbours, building reception and the carrier's delivery notice. If you still can't find it within 2 days, email us and we will open a claim with the carrier.

10. Contact

MB Lapurify, trading as Nuvya Labs
Ramunių g. 27-1, 14163 Zujūnai, Vilnius, Lithuania
Company code: 306645676 · VAT: LT100016844013
Email: hello@nuvyalabs.com