Returns & order help
For returns, damaged or incorrect items, delivery questions or changes to an order, email hello@nuvyalabs.com. Please include your order number and the email address you used at checkout so we can find your order quickly.
14-day returns
You can return any product within 14 days of delivery, without giving a reason. Email us first and we will send you the return address and instructions. Please send the product back within 14 days of telling us, with all parts and accessories.
We refund the product price and the original standard delivery cost within 14 days of receiving your withdrawal notice. We may wait until the product arrives back with us, or until you send proof of return. Return shipping is paid by you, unless the product is faulty, damaged or incorrect.
Faulty, damaged or wrong item
Email us a short description and a photo or video. We will arrange a repair, replacement or refund at no cost to you. Every dryer has a 2-year warranty.
Changing or cancelling an order
Write to us as soon as possible. We can change the address or cancel the order if it has not been dispatched yet.
Full terms: Refund Policy · Right of Withdrawal · Shipping Policy